Important Note: By registering and using the MB8 Casino platform, you consent to the collection and processing of your personal information as described in this Privacy Policy. Please read this document carefully before registering.
1Introduction & Scope of This Privacy Policy
MB8 Casino ("we", "Platform") understands that privacy and data security are among the top concerns of Malaysian online users, particularly on platforms involving financial transactions. We take this seriously — not merely because it is a legal requirement, but because we believe that protecting our members' personal data is the foundation of trust that underpins the long-term relationship between a platform and its users.
This Privacy Policy applies to all personal information collected, processed and stored by MB8 Casino across all available channels — including the main website, mobile app (where available), email communications, customer support live chat, and all services associated with the platform. It applies to all individuals who register as members, those who browse our website without registering, and anyone who interacts with us through any communication channel.
This Policy should be read together with Terms & Conditions and Responsible Gambling Policy MB8 Casino, which forms part of the overall agreement between you and our platform.
If you do not agree with any part of this Privacy Policy, please discontinue your use of the MB8 Casino platform. Continued use of the platform following any policy update will be deemed acceptance of the latest version in effect.
2Personal Information We Collect
MB8 Casino collects various types of personal information depending on how you interact with our platform. The following are the main categories of information collected:
A) Information You Provide Directly
- Registration information: full name, date of birth, gender, Malaysian phone number, email address, username and password;
- Identity verification information (KYC): Malaysian identity card number (MyKad), copies of identification documents, verification selfie and proof of address;
- Financial information: payment method details used (Touch 'n Go e-wallet account numbers, GrabPay, DuitNow, FPX via Maybank2u or CIMB Clicks, Boost, ShopeePay), bank details, and transaction history;
- Communications: live chat records with customer support, emails you have sent to us, and any feedback you have provided.
B) Automatically Collected Information
- Usage data: pages visited, games played (slots, live baccarat, blackjack, roulette, sic bo, Dragon Tiger, Malaysia Super League and EPL Sports Betting), session duration, bets placed and winnings earned;
- Technical data: IP address, web browser type, operating system, device model, screen resolution and network information;
- Location data: general geographic location derived from your IP address for verification and security purposes;
- Cookie data: information stored through cookies and similar tracking technologies as described in Section 6.
| Data Categories |
Example |
Primary Purpose |
| Identity |
Name, date of birth, MyKad |
KYCVerification |
| Contact |
Email, phone |
SupportNotifications |
| Finance |
Payment method, transactions |
PaymentsAnti-Fraud |
| Usage |
Games, bets, sessions |
SecurityPersonalisation |
| Technical |
IP, device, browser |
SecurityTechnical support |
3How We Use Your Personal Information
MB8 Casino uses the personal information collected solely for legitimate purposes that are necessary for the operation of the platform. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:
- Account management: creating and maintaining your member account, processing registrations, verifying identity, and conducting required KYC checks;
- Transaction processing: processes deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost and ShopeePay, and processes withdrawal of winnings to your registered account;
- Service provision: provides access to all platform games and services, and personalises your experience based on your preferences and gaming history;
- Security and fraud prevention: detect and investigate suspicious activity, prevent money laundering, identify the use of multiple accounts and protect the integrity of the platform;
- Legal compliance: fulfilling reporting obligations to relevant authorities when required by applicable law;
- Customer support: responding to enquiries, resolving complaints, and providing technical assistance to members;
- Marketing communications: sending MB8 Casino members who have opted in to receive communications information about promotions, new bonuses and special offers;
- Responsible gaming: monitors gameplay patterns to identify signs of problem gambling and supports the platform's responsible gaming programme.
4Legal Basis for Data Processing
MB8 Casino processes your personal information on the following legal bases, depending on the purpose of processing:
- Contract performance: processing necessary to fulfil the platform usage agreement between you and MB8 Casino — including the processing of deposits, withdrawals, and account management;
- Legal obligations: processing necessary to comply with applicable legal obligations, including anti-money laundering requirements and identity verification;
- Legitimate interests: processing for the purposes of platform security, fraud prevention, and service improvement — where MB8 Casino's legitimate interests do not override your fundamental rights and freedoms;
- Consent: processing for marketing purposes and promotional communications where you have given clear consent, which may be withdrawn at any time.
You have the right to withdraw consent for consent-based processing (such as marketing communications) at any time, without affecting the validity of processing carried out prior to withdrawal. Withdrawing consent does not affect processing that is required for the performance of a contract or legal compliance.
5Information Sharing & Disclosure
MB8 Casino does not sell or trade your personal information. However, we may share your personal information with certain parties in the following circumstances:
- Service providers: third parties who assist us in operating the platform, including payment processing providers (Touch 'n Go, GrabPay, and others), game providers (Evolution Gaming, Playtech, Microgaming), technical infrastructure providers, and customer support services. All such service providers are bound by strict confidentiality agreements and may only use your data for the specific purposes of the services they provide to MB8 Casino;
- Legal authorities: where required by law, court order, or a lawful directive from a relevant authority — we will disclose only the minimum information necessary and will notify you if permitted by law to do so;
- Gambling regulatory body: where required to demonstrate compliance with applicable licensing and regulatory requirements;
- In the event of a business restructuring: if MB8 Casino undergoes a merger, acquisition or asset sale, member information may be transferred to the successor entity, subject to notice being provided to members and with equivalent or greater privacy protections in place.
In all of the above cases, MB8 Casino discloses only the minimum information necessary for the stated purpose. We never disclose members' personal information to third parties for marketing purposes without your explicit consent.
6Cookies & Tracking Technologies
MB8 Casino uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies: required for core platform functions such as login authentication, session security, and transaction processing. These cookies cannot be disabled without affecting platform functionality;
- Performance cookies: collects information about how you use the platform — pages visited, time spent, errors encountered — to help us improve performance and the overall user experience;
- Functional cookies: remembering your preferences such as language, display settings and login information to provide a more personalised experience;
- Analytics cookies: helps us understand overall platform usage patterns on an aggregated basis for service improvement purposes.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the MB8 Casino platform. For more information on managing cookies in your browser, please refer to your browser's support documentation.
7Security & Data Protection
MB8 Casino takes data security seriously, investing heavily in protecting your personal information against unauthorised access, alteration, disclosure or destruction. The security measures we have in place include:
- Encryption in transit: all data transmitted between your device and MB8 Casino's servers is protected using TLS 1.3 protocol with 256-bit SSL encryption;
- Data-at-rest encryption: sensitive information stored in our databases — including passwords hashed using the bcrypt algorithm and financial details — is encrypted using AES-256;
- Layered access controls: staff access to member data is strictly controlled using the principle of least privilege — each staff member may only access the data necessary to carry out their specific duties;
- Two-factor authentication (2FA): available on member accounts for added security during login;
- 24/7 security monitoring: our automated threat detection system monitors for suspicious activity and sends immediate alerts to our security team;
- Regular security audits: the MB8 Casino platform undergoes regular penetration testing and independent security audits conducted by qualified third parties.
While we implement all reasonable technical and organisational measures to protect your data, no security system can guarantee absolute 100% protection against every cyber threat. You also play an important role by ensuring your account password is strong, unique and not shared with anyone.
8Data Retention & Deletion
MB8 Casino retains your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following are the retention period guidelines for key data categories:
- Active account data: retained for the duration your account is active and for the period required after account closure to meet legal obligations;
- Financial transaction records: retained for seven (7) years from the transaction date to meet financial compliance and anti-money laundering regulatory requirements;
- KYC Documents: retained for the period required by applicable compliance obligations, typically five (5) years after the business relationship ends;
- Support communication records: retained for three (3) years for reference and dispute resolution purposes;
- Live casino session recordings: retained for 90 days for the purpose of resolving gaming disputes;
- Security logs: retained for two (2) years for threat analysis and security incident investigation purposes.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures. Anonymised data can no longer be linked back to you personally and may be retained for aggregate analytics purposes.
9Your Rights Regarding Personal Data
As an MB8 Casino member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide this in a readable format within 30 days of receiving your request.
Right to Rectification
If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction or update to that information.
Right to Erasure
You have the right to request the deletion of your personal information under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, subject to any legal obligations.
Right to Restriction
Under certain circumstances, you have the right to request that we restrict how we process your personal information — for example, while we investigate a dispute regarding data accuracy.
Data Portability Rights
You have the right to receive the personal information you have provided to us in a structured, machine-readable, and portable format, for reuse across other platforms where applicable.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time, and to processing based on our legitimate interests in certain circumstances.
To exercise any of the rights above, please contact the MB8 Casino data protection team by emailing support@mb8casino.best with the subject line "Data Privacy Rights Request", or via the in-platform 24/7 live chat. We will process your request within 30 days and may require identity verification before doing so.
10Changes to This Privacy Policy
MB8 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or service improvements. Any material changes to this Privacy Policy will be communicated to you through:
- Prominent notices displayed on the MB8 Casino website;
- An email notice sent to the email address registered to your account at least 14 days before the changes take effect;
- In-platform notifications upon your next login.
The "Last updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed of how we manage your personal information. Your continued use of the MB8 Casino platform after notice of any changes is considered acceptance of the updated Privacy Policy.
11Contact Us About Data Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how MB8 Casino handles your personal information, please contact us through the following channels:
- Email: support@mb8casino.best (please state "Data Privacy Enquiry" in the email subject line);
- Live Chat: available 24/7 via the in-platform chat icon after logging in;
- Response time: we are committed to responding to all privacy-related enquiries within 48 business hours.
We take every privacy-related inquiry and complaint seriously. MB8 Casino's data protection team will thoroughly investigate each case and provide a detailed response within the stipulated timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority under applicable law.
Effective Date: 1 January 2026 | Version: 3.1 | This Policy supersedes all previous versions.